Refund Policy

Returns and Refund Policy

The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.

Items that cannot be returned:

  • Digital Goods
  • Games credit
  • Subscriptions
  • Food and beverages


Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

POW! The Shop

Nicosia Mall ,

Marditis 2,Lakatamia

2306, Nicosia, Cyprus


Please ensure returned goods are suitably packed for transport. Do not write on, attach tape or labels to the product retail packaging itself.

All goods must be returned in new, salable unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

We will refund the basic delivery cost (if applicable) We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If you paid by credit or debit card we will only make a refund to the same card.