We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.
Delivery may be made by courier, delivery company, post office depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.
If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcels) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.
At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.
We will deliver to you using the most suitable and economical method available to us at our discretion.
We use a number of different delivery methods to get your order to you. You will be advised when we dispatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due.
Damaged, Missing, Faulty Or Incorrect Goods
Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at firstname.lastname@example.org. You must tell us within 48 hours of receipt.
Orders delivered to local or overseas addresses must be returned to us at your own expense. (All products returns should be in resalable condition)
We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.